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FAQ

Shipping

Q: How do you ship?

We ship our packages via UPS

Q: When will my order ship?

Most orders placed by 2pm CST Mon-Fri will ship the same day.

Q: How long will Ground Shipping take to get to me?

Shipping times depend on what state you are shipping to. We ship from Houston, TX and San Francisco, CA, so we are usually 3 days out from anywhere in the continental US.

Q: Will you ship internationally?

At this time, we only ship to the continental US, Alaska, and Hawaii, and Canada with an approved order. Additional shipping charges will be imposed for shipments going to Alaska, Hawaii, and Canada. Please contact us for an estimate.

Q: Can I choose a faster delivery method than Ground?

Yes, you may also choose 3-Day, 2-Day Air, or Next Day Air. This will ship via UPS or FedEx, depending on the warehouse it leaves from. Order must be in by 12:00PM CST for expedited processing. Some products only the manufacturer is capable of programming, so they need time for this as well as time to ship.

 

Billing

Q: Do you accept purchase orders (P.O.)?

There are several hospital and eldercare facilities that purchase from us on a routine basis in which we use purchase orders with. If you are a routine customer and think you should have the same privilege, let us know!
If you just need an invoice to for payment we can provide that for you before shipping as well.

Q: Can I pay by COD?

No. Payment is required in advance for all purchases. We accept all major credit cards. We also accept personal checks or money orders drawn on US banks.

Q: Will you bill Medicare / my insurance company?

Unfortunately, we cannot submit bills to Medicare or insurance companies.

 

Customer Service

Q: Is it safe to place my order on-line?

When you place an order or enter personal information anywhere on our website, you are on a secure server. The red triangle in the bottom right corner of your screen is a "trust" mark from The Comodo Group. If you would hover over or click on this trust mark, it will show you our credentials as well as evidence that Comodo has reviewed our establishment and trusts us. Note the HTTPS in your browser URL which signifies "secure". All data is encrypted to protect it from unauthorized access.

Q: Did you receive my on-line order?

Once your order is complete, you will see a final page that says "Order Successfully Completed!" It will also include a confirmation number. If you do not see these, your order did not go through.

When the order has completed successfully, an email will also be sent to you with confirmation number and all your order information. If you do not receive a confirmation e-mail it is possible that there was a typo in your email address or the confirmation email was sent to your junk email folder

If you are unsure about your order, or noted an error in the confirmation, please feel free to give us a call at 713-574-9500

Q: If the item I purchased is not what I need, can I return it?

National Call Systems has a 30 day return policy on most items. In order to receive a refund, please make sure the product is in "like new condition", and has the original retail packaging and instructions. We ask that you call us for a Return Merchandise Authorization number before sending any product back. Shipping cannot be refunded.

Q: Do you price match?

No. We understand that these products are important, so we try to make our pricing as affordable as possible, but cannot compete with large chains or closeout pricing. We do offer unparalleled knowledge of the products we sell, so that you can get the best solution for your situation. As well, we do offer quantity discounts.

Q: Why do you need my e-mail address? What do you do with it?

We will only use you e-mail address to contact you about your order OR to send information that you have requested from us (Such as newsletters or quotes).

We do not sell any of our customers information to other companies.